JANUARY 18, 2021- Regrettably, the Province of Ontario
has classified our services as non-essential and as a
result we are forced to close our studios during the 28
day Ontario “gray zone” shut down. Please see the
FAQs below for more information.
PLEASE BE SURE YOU ARE BOOKING YOUR APPOINTMENT AT THE
UNIVERSITY THAT YOU ARE GRADUATING FROM. We do not have
uOttawa hoods at our Carleton University location or Carleton
hoods at our uOttawa location.
CURB SIDE PICK UP
uOttawa has agreed to allow up to do a one day curb side pick up (for both Carleton & uOttawa graduates) on Thursday January 21 from 11am-1pm. We have emailed all customers whose packages will be available for pick up on that day with the location and instructions. Please keep in mind that finished packages take between 4-6 weeks from your order date.
I HAVE AN APPOINTMENT SCHEDULED DURING THE CLOSED TIME
We will initially be cancelling all appointments
scheduled between January 4-29, 2021. Customers will
be notified by email if their appointment has to be rescheduled.
Appointments will be cancelled on a week by week
basis as necessary.
WHAT DO I DO IF I RECEIVE A CANCELLATION EMAIL
We encourage anyone who receives a cancellation email to go to
our website at www.portraitsnow.ca
sign into your account to rebook an appointment as soon as
possible. We are currently fully booked
until April, although appointments
before April may become available if there is a
Once the lockdown has been lifted, Portraits Now will make every
effort to accommodate preferred dates or requests for your
rescheduled photo session including extending our studio hours
or opening on weekends if permitted. Priority
booking will be given to those whose appointments are
cancelled during the lockdown but it is important that you
reschedule where you can now in case we are unable to have
HOW DO I CONTACT PORTRAITS NOW DURING THE CLOSURES?
We are unable to answer phone calls during this time. Please email us at either email@example.com or firstname.lastname@example.org.
I HAVE A FINISHED PORTRAIT PACKAGE TO PICK UP
We are working with the Universities to
plan limited “curb side” pick ups. We will be
posting the information on the dates and procedure for
the “curb side pick up” when available.
I PLACED AN ORDER BUT I WANT TO CHANGE MY PACKAGE DELIVERY
METHOD FROM “PICK UP AT STUDIO” TO “SHIPPING”
For those who would like to change their delivery method to
“SHIPPING”, this can be arranged at an additional cost. Please send us an email with your request indicating your name and the date of the order.
ARE YOU ABLE TO STILL PROCESS ORDERS
Yes, we will still be able to process on line orders
during the lockdown.
- Digital files are ready in 3-4 weeks. We
will email a link for you to download your files from a
secure file sharing site. Digital files are full
resolution (printable up to 20×24) and you also are given
unlimited use to reproduce the images.
- Please choose PICK UP AT STUDIO at the checkout step
and your digital file download link will be emailed to
you automatically within 3-4 weeks and no shipping
PACKAGES WITH PRINTS