Contact

UPDATED JULY 12, 2021- 

Portraits Now is now re-open!!

WAITING LIST- While we would love to offer a waiting list to reschedule appointments, it is just not feasible with our on line appointment system.  The demand far outweighs the available appointments due to the COVID restrictions and shut downs.  You can keep an eye on our on line appointment system for any last minute cancellations.  Just visit the on line booking site often, click on the earliest day and the NEXT available date will show on the right hand side.

FINISHED PACKAGES AT OUR STUDIO FOR PICK UP- We will be contacting all customers who have packages ready for pick up.  

CLASS COMPOSITES- Some Student Associations organize a class composite with us. We will be extending any deadlines for the class composite until at least late AUGUST (most likely will be extended until September).  We will work with the individual Student Associations for them to communicate the photography deadline to you.

GROUP PORTRAIT RESTRICTIONS:

  • APPOINTMENTS UP TO AND INCLUDING JULY 15- Ontario Stage 2 regulations:

    • Sessions are restricted to the graduate ONLY.  No friends, family or pets are allowed to accompany you during your photography session during Stage 2 of the Provincial reopening plan.

     

  • APPOINTMENTS ON AND AFTER JULY 16- Ontario Stage 3 regulations:

    • Groups will be limited to one portrait of a maximum of 3 people total per session (including the graduate).
    • Individuals can’t be in more than one group photo per day.
    • Family or friends must all be within the same COVID bubble. 
    • Participants will be asked to wait outside the studio until we are ready to photograph the group. 
    • Pets are still welcome.  Please bring 1 person to wait with the pet outside the studio until we are ready for the pet portrait.  Pet must be on a leash or in a carrier until they are inside the studio.

TIMELINES FOR ORDERING PORTRAITS 

DIGITAL FILES

  • Digital files are ready in 3-4 weeks.  We will email a link for you to download your files from a secure file sharing site.  Digital files are full resolution (printable up to 20×24) and you also are given unlimited use to reproduce the images.
  • Please choose PICK UP AT STUDIO at the checkout step and your digital file download link will be emailed to you automatically within 3-4 weeks and no shipping fee applies.

PACKAGES WITH PRINTS

  • Printed packages are ready in 4-6 weeks.
  • Delivery options at the check-out process are:
    1. PICK UP AT STUDIO (free)– We will contact you once your package is ready to be picked up at the studio you were photographed.  Our studios are regularly open year-round so we will safely hold your package at the studio of the school you attended until you are able to pick it up.  2. SHIPPING (fee applies)– You will receive an email with a tracking number once your package has been mailed out.

PORTRAITS NOW CARLETON STUDIO:

Carleton University has temporarily limited public access to the Unicentre building.  However, our Portraits Now Carleton location will be accessible for graduation portraits and package pick-up with the requirements listed below.  All other services such as passports will be unavailable until the building restrictions have been lifted.  **Passport photo services are available at our uOttawa Studio.
Package pick-up will only be available on:
Tuesdays: 9:30am-4:15pm
Thursdays: 9:30am-4:15pm
**IF YOU HAVE AN APPOINTMENT FOR GRADUATION PORTRAITS OUTSIDE OF THE ABOVE HOURS, PLEASE CALL THE STUDIO AT 613-526-8899 UPON YOU ARRIVAL AND WE WILL MEET YOU AT THE DOOR (right around the corner from the main Bookstore entrance via the courtyard).
Carleton Safety will have an Officer on duty at the bookstore entrance to ask you the COVID screening questions.  The entrance is to the right around the corner from the main Bookstore entrance via the courtyard (follow signage).  Once completed, you will be asked to go directly to and from the studio.
 

Take care & stay safe!

Carleton University

hours:
M-F 9:30am-4:00pm- REOPEN ON JUNE 30, 2021
CARLETON UNICENTRE HAS RESTRICTED ACCESS, PLEASE SEE THE GUIDELINES ABOVE
email:
carleton@portraitsnow.ca
phone:
613-526-8899 
1st floor University Centre Building
Location Map

University of Ottawa

hours:
M-F 9:00AM-5:00PM- REOPEN ON JUNE 30, 2021
email:
uottawa@portraitsnow.ca
phone:
613-232-1165  
1st floor University Centre Building (Jacques Turcotte)
Location Map

Class Composite and Sports Photography Services

Berni Scott
email:
berni@portraitsnow.ca
phone:
613-232-1165

Mailing Address:

Portraits Now
1st floor University Centre Building
1125 Colonel By Dr
Carleton University
Ottawa, ON
K1S 5B6